Savings Blog

The support routes that actually work on AliExpress, how to break out of the chatbot loop, what to write, and where to escalate when support refuses to help.

The dispute reason you select decides whether you must return the item, who pays the postage, and what evidence you need. How to pick the accurate one.

Why one AliExpress order arrives as several parcels, why shipping differs on identical items, and how to get fewer boxes now EU duty and fees are charged per product type.

Why your AliExpress coin discount says expired at checkout, why it shrank from 50% to single digits, whether coins expire, and how to keep the discount you saw.

US importers must now eFile compliance certificates at entry, and children's products need third-party lab testing. What that means for toys and kids' parcels.

Why AliExpress disables accounts, what happens to your open orders and balance, how to appeal, and what to do while you are locked out of a live dispute.